Terms & Conditions

Vendor Agreement & Portal Terms

Last Updated: December 16, 2025 | Effective Date: January 1, 2025

1. Introduction and Acceptance

These Procurement Terms and Conditions ("Terms") govern all procurement activities, vendor relationships, and transactions conducted through this platform. By registering, submitting bids, or engaging in any procurement activities, you ("Supplier," "Vendor," or "Contractor") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all Request for Quotations (RFQs), Request for Proposals (RFPs), Purchase Orders (POs), Contracts, and any related procurement activities. If you disagree with any part of these Terms, you must immediately cease using this procurement platform.

Important: Your continued participation in procurement activities after any modifications to these Terms constitutes acceptance of such changes. Regular review of these Terms is recommended.

2. Definitions and Interpretations

For the purposes of these Terms, the following definitions apply:

  • Procurement Portal: The electronic platform, systems, and applications used for all procurement activities including bidding, contracting, and vendor management.
  • Supplier/Vendor: Any registered individual, company, partnership, or organization offering goods, services, or works through this platform.
  • Request for Quotation (RFQ): Formal invitation to submit price quotations for specified goods/services.
  • Request for Proposal (RFP): Comprehensive solicitation document for complex procurement requirements.
  • Purchase Order (PO): Official document authorizing purchase transactions with specific terms.
  • Contract Award: Formal notification of successful bid and commencement of contractual obligations.
  • Deliverables: Goods, services, or work products specified in procurement documents.

3. Vendor Registration and Qualification

3.1 Registration Requirements

To participate in procurement activities, complete registration with accurate, current information including:

  • Valid business registration and operating licenses
  • Tax identification and compliance certificates
  • Financial statements and banking references
  • Organizational structure and key personnel
  • Quality certifications and industry accreditations
  • Insurance certificates and coverage details
  • Previous client references and project history

3.2 Qualification Standards

Vendors must maintain minimum qualification standards throughout the procurement relationship:

  • Financial stability and creditworthiness
  • Technical capability and resource availability
  • Compliance with legal and regulatory requirements
  • Past performance and delivery track record
  • Ethical business practices and integrity
  • Environmental and social responsibility compliance

3.3 Account Management

Vendors are responsible for account security, credential protection, and timely information updates. Notification must be provided for any material changes affecting qualification status.

4. Procurement Procedures and Bidding

4.1 Bid Submission Requirements

All bids, quotations, and proposals must:

  • Be submitted before the specified deadline (late submissions rejected)
  • Address all requirements in solicitation documents
  • Include complete pricing and commercial terms
  • Provide all requested supporting documentation
  • Comply with specified format and submission method
  • Remain valid for minimum 90 days from submission

4.2 Evaluation and Selection

Evaluation based on predetermined criteria including:

  • Price competitiveness and total cost of ownership
  • Technical compliance and quality standards
  • Delivery capability and timeframes
  • Past performance and references
  • Compliance with specifications and requirements
  • Value-added services and innovation

4.3 Right to Reject/Cancel

We reserve the right to reject any or all bids, cancel procurement processes, or negotiate with selected vendors without obligation to disclose reasons.

5. Pricing, Payment Terms, and Invoicing

5.1 Price Validity and Inclusions

All quoted prices must be firm and include:

  • All taxes, duties, and government charges
  • Packaging, labeling, and documentation
  • Transportation, insurance, and delivery
  • Installation, testing, and commissioning
  • Training, manuals, and technical support
  • Warranty and after-sales service

5.2 Payment Terms

Standard payment terms are net 30 days from:

  • Receipt of valid invoice with complete documentation
  • Acceptance of goods/services as per contract
  • Delivery of all required certificates and reports

Payment delays may occur for incomplete documentation or non-compliance.

5.3 Invoicing Requirements

Invoices must include:

  • Valid Purchase Order reference number
  • Detailed description of goods/services
  • Quantity, unit price, and extended totals
  • Tax calculations and breakdowns
  • Delivery/acceptance evidence
  • Complete banking details

6. Delivery, Performance, and Quality

6.1 Delivery Requirements

Vendors must adhere to specified delivery schedules. Time is of the essence. Requirements include:

  • Advance notification of any potential delays
  • Proper packaging for protection during transit
  • Accurate shipping documentation and tracking
  • Coordination with receiving departments
  • Proof of delivery and acceptance documentation

6.2 Quality Standards

All deliverables must:

  • Conform to specifications and requirements
  • Be of merchantable quality and fit for purpose
  • Comply with applicable standards and regulations
  • Be free from defects in materials and workmanship
  • Include all necessary certifications and documentation

6.3 Inspection and Acceptance

We reserve the right to inspect, test, and reject non-conforming goods/services. Acceptance is conditional upon satisfactory inspection and performance verification.

7. Warranties, Liabilities, and Indemnification

7.1 Warranty Period

Minimum 12-month warranty from delivery/acceptance for:

  • Materials, workmanship, and design defects
  • Performance to specified standards
  • Compliance with all requirements

Warranty repairs/replacements at vendor's expense.

7.2 Vendor Indemnification

Vendors indemnify us against claims arising from:

  • Breach of contract or these Terms
  • Product defects or service failures
  • Intellectual property infringement
  • Personal injury or property damage
  • Non-compliance with laws and regulations

7.3 Limitation of Liability

Our liability limited to contract value, except for breaches of confidentiality, IP infringement, or gross negligence.

8. Ethical Standards and Compliance

8.1 Anti-Corruption and Bribery

Strict prohibition against:

  • Bribery, kickbacks, or improper inducements
  • Undue gifts, entertainment, or favors
  • Collusion or bid-rigging practices
  • Conflict of interest situations
  • Fraudulent or deceptive practices

8.2 Compliance Requirements

Vendors must comply with:

  • All applicable laws and regulations
  • Environmental protection standards
  • Labor laws and fair employment practices
  • Health and safety requirements
  • Data protection and privacy laws

9. Confidentiality and Data Protection

9.1 Confidential Information

Vendors must protect our confidential information including:

  • Business strategies and plans
  • Technical specifications and designs
  • Pricing information and commercial terms
  • Supplier information and evaluations
  • Any non-public information

9.2 Data Protection

Compliance with applicable data protection laws when processing personal data on our behalf.

10. Intellectual Property Rights

10.1 Ownership

We own IP rights in deliverables created for us. Vendors retain pre-existing IP but grant necessary licenses.

10.2 IP Warranty

Vendors warrant deliverables don't infringe third-party IP rights and indemnify us against infringement claims.

11. Contract Termination and Suspension

11.1 Termination Rights

We may terminate for:

  • Material breach with 15-day cure period
  • Insolvency or bankruptcy proceedings
  • Failure to meet performance standards
  • Ethical violations or legal non-compliance
  • Convenience with 30-day notice

11.2 Consequences of Termination

Upon termination, vendors must:

  • Cease work immediately
  • Return all confidential information
  • Transfer work products and documentation
  • Settle outstanding financial obligations

12. Dispute Resolution and Governing Law

12.1 Resolution Process

Disputes resolved through:

  1. Good-faith negotiations between parties
  2. Mediation with mutually agreed mediator
  3. Legal proceedings as last resort

12.2 Governing Law

These Terms governed by laws of our incorporation jurisdiction. Parties submit to exclusive jurisdiction of courts in that jurisdiction.

13. Force Majeure

Neither party liable for delays due to circumstances beyond reasonable control including natural disasters, war, government actions, or pandemics. Affected party must notify promptly and mitigate impacts. Contracts may be terminated if force majeure persists beyond 60 days.

14. General Provisions

14.1 Entire Agreement

These Terms, with contracts and POs, constitute complete agreement between parties.

14.2 Amendments

We may modify these Terms with notice. Continued participation constitutes acceptance of modifications.

14.3 Severability

If any provision invalid, remaining provisions continue in full force.

14.4 Assignment

Vendors may not assign rights/obligations without our prior written consent.